Adaderana Biz English | Sri Lanka Business News

The Sri Lanka Export Development Board (EDB), in collaboration with the Sri Lanka Automotive Component Manufacturers Association (SLACMA) and Technobiz Lanka, successfully conducted a two-day workshop on Dry Rubber Compounding Technology and Plant Management. The event, held on December 20–21, 2024, at the EDB headquarters, aimed to enhance the skills and knowledge of technical professionals in the rubber manufacturing industry, including those serving the automotive sector. The workshop was initiated following a request from SLACMA on November 4, 2024, highlighting the importance of equipping industry personnel with the latest advancements in rubber compounding techniques, machinery, and plant management practices. Sri Lanka’s rubber products industry, renowned for its quality and innovation, plays a significant role in the nation’s export economy. Tyres constitute 60% of exports, gloves 30%, and other rubber products 10%. To maintain its competitive edge in the global market, the sector has prioritized diversification, process modernization, and investment in research and development. Adhering to international standards and integrating cutting-edge technologies are also critical to sustaining growth. The automobile components industry, identified as having significant untapped export potential, was a focal point of the workshop. Currently, many companies in this sector cater to the domestic market, manufacturing products such as tyres, wire harnesses, mud flaps, rubber beadings, and washers. Strengthening global market linkages and diversifying product offerings were emphasized as essential strategies for expansion. Key topics covered during the workshop included compounding ingredients for automotive components, the applications of natural and synthetic rubber, and best practices for rubber mixing and compounding. Technobiz Lanka, a consultancy firm established in 2020, collaborated closely with the EDB to design and deliver a program tailored to industry needs. Speaking at the inaugural session, EDB Chairman Mangala Wijesinghe highlighted the importance of knowledge-sharing initiatives in fostering excellence in manufacturing and aligning with global market trends. “Workshops like these are pivotal in driving sustainability, innovation, and cost-effective production practices,” he stated. He further noted that this initiative is part of the EDB’s overarching effort to help the rubber industry achieve the national export target of USD 3 billion by 2030. Prominent figures attending the event included Dr. Sisira Ranthunga, Director General of the Sri Lanka Association of Exporters and Manufacturers of Rubber Products (SLAMERP); Mr. Shamal Gunawardene, Chief Operating Officer of CEAT Sri Lanka, representing SLACMA; Ms. Yugantha Piyadasa, Director of Technobiz Lanka; and Ms. Anoma Premathilake, Additional Director General (Development) of the EDB. Technical professionals, industry participants, and EDB officials were also present at the workshop, underscoring its significance to the sector. The event concluded with participants gaining valuable insights into advancing Sri Lanka’s rubber industry while strengthening its position in global value chains.

The post EDB Hosts Workshop on Dry Rubber Compounding and Plant Management appeared first on Adaderana Biz English | Sri Lanka Business News.

Seylan Bank, the Bank with a Heart, has officially launched the Ethera Kaasi Savings Account, a specialised savings account designed to benefit the families of expatriate workers and recipients of worker remittances. This new offering aims to encourage savings among those who rely on remittances as a crucial source of income. The Ethera Kaasi Savings Account can be opened with a minimal initial deposit of LKR 3,500, and beneficiaries must receive a remittance within 60 days of account opening to be eligible for the benefits. Customers will enjoy no issuance fees for ATM Cards during the first year, along with free internet banking access for the same period. Additionally, customers will benefit from a waiver of early settlement on Seylan Pawning and Gold Loan products. Account holders will also have the opportunity to participate in the Seylan Mega Rewards program, which offers cash grants and gifts to help customers achieve their personal aspirations during significant life events. This includes a 50% waiver of processing fees for Leasing and attractive retirement plans. “We are thrilled to introduce the Ethera Kaasi Savings Account as a meaningful way to support the families of expatriate workers,” said Asiri Abhayaratne, Assistant General Manager, Marketing & Sales of Seylan Bank. “This account not only provides a secure place for their hard-earned money but also empowers them to build a brighter future through savings. We believe that every remittance can be a stepping stone toward achieving personal aspirations, whether it’s investing in education, starting a business, or planning for special life events. By eliminating fees and offering additional rewards, we aim to create an ecosystem that encourages financial growth and stability for our customers.” Joining hands with a number of overseas agents, Seylan Bank offers a range of remittance services which have been exclusively designed for those living abroad to send money to Sri Lanka the faster and easier way. Its worldwide agents including Western Union, RIA, TransFast, Instant Cash and PLACID are present in over 100 countries and territories.

The post Seylan Bank Introduces Ethera Kaasi Savings Account for Remittance Beneficiaries appeared first on Adaderana Biz English | Sri Lanka Business News.

The Council for Business with Britain (CBB) of the Ceylon Chamber of Commerce hosted its much-anticipated Christmas Carols Fellowship on the 11^th of December. The event was graced by His Excellency Andrew Patrick, British High Commissioner to Sri Lanka, and Ms. Lisa Whanstall, British Deputy High Commissioner to Sri Lanka, adding a touch of prestige to the occasion. The event commenced with a warm welcome by Mr. Mark Surgenor, President of the Council, who addressed the gathering, welcomed the dignitaries and members, and officially kicked off the evening’s festivities. The evening came alive with a traditional and heartwarming performance by the Senior and Junior Choirs of the British School in Colombo. Their renditions of classic carols set the tone for a joyous celebration and brought a sense of tradition and warmth to the event. The harmonious melodies resonated with the festive spirit, creating a memorable experience for all attendees. The Christmas Carols Fellowship was not only an occasion to celebrate the holiday season but also provided a valuable opportunity for members to network and strengthen professional ties in a convivial setting. This hallmark event underscored the spirit of camaraderie and collaboration that the Council for Business with Britain strives to promote among its members. This memorable evening was made possible through the generous support of sponsors. Unilever Sri Lanka took the lead as the main event sponsor, with De La Rue Lanka co-sponsoring the event. Bronze sponsorship was extended by GTN, MasterCard, London Stock Exchange Group, Commercial Bank of Ceylon PLC, and an air ticket sponsorship by Jet Star (Air Global). The Council for Business with Britain remains committed to enhancing collaboration and camaraderie among its members through events such as these.

The post The Council for Business with Britain Celebrates the Spirit of Christmas appeared first on Adaderana Biz English | Sri Lanka Business News.

Lazarus’ key operation – “Operation DreamJob” – continues to evolve with new sophisticated tactics that have persisted for more than five years, according to Kaspersky’s Global Research and Analysis Team. The latest targets include employees from a nuclear-related organization, who were infected via three compromised archive files appearing to be skill assessment tests for IT professionals. This ongoing campaign leverages a range of advanced malware, including a newly discovered modular backdoor, CookiePlus, that was disguised as open-source plugin. Kaspersky’s GReAT discovered a new campaign linked to the infamous Operation DreamJob, also known as DeathNote, a cluster associated with the notorious Lazarus group. Over the years, this campaign has evolved significantly, initially emerging in 2019, with attacks targeting worldwide cryptocurrency-related businesses. During 2024, it has expanded to target IT and defense companies across Europe, Latin America, South Korea, and Africa. Kaspersky’s latest report provides new insights into a recent phase of their activity, revealing campaign targeting employees working at the same nuclear-related organization in Brazil as well employees of an unidentified sector in Vietnam. Over the span of one month, at least two employees from the same organization were targeted by Lazarus, receiving multiple archive files disguised as skill assessments for IT positions at prominent aerospace and defense companies. Lazarus initially delivered the first archive to Hosts A and B within the same organization, and after a month, attempted more aggressive attacks on the first target. They likely used job search platforms like LinkedIn to deliver the initial instructions and gain access to the targets. Lazarus has evolved its delivery methods and improved persistence through a complex infection chain involving various types of malware, such as a downloader, loader, and backdoor. They launched a multi-stage attack using trojanized VNC software, a remote desktop viewer for Windows, and another legitimate VNC tool to deliver malware. The first stage involved a trojanized AmazonVNC.exe, which decrypted and executed a downloader called Ranid Downloader to extract internal resources of the VNC executable. A second archive contained a malicious vnclang.dll that loaded MISTPEN malware, which then fetched additional payloads, including RollMid and a new variant of LPEClient.

Route of malicious files created on victims host Additionally, they deployed an unseen plugin-based backdoor which GReAT experts dubbed CookiePlus. It was disguised as ComparePlus, an open-source Notepad++ plugin. Once established, the malware collects system data, including the computer name, process ID, and file paths, and makes its main module “sleep” for a set amount of time. It also adjusts its execution schedule by modifying a configuration file. “There are substantial risks including data theft, as Operation DreamJob gathers sensitive system information that could be used for identity theft or espionage. The malware’s ability to delay its actions allows it to evade detection at the moment of penetration and persist longer on the system. By setting specific execution times, it can operate at intervals that might avoid being noticed. Additionally, the malware could manipulate system processes, making it harder to detect and potentially leading to further harm or exploitation of the system,” comments Sojun Ryu, security experts at Kaspersky’s Global Research and Analysis Team.

The post Kaspersky discovers Lazarus APT targets nuclear organizations with new CookiePlus malware appeared first on Adaderana Biz English | Sri Lanka Business News.

India Today – Dr Manmohan Singh’s tenure as Finance Minister in the early 1990s and later as Prime Minister from 2004 to 2014 introduced policies that continue to influence India’s growth.

Former PM Manmohan Singh dies at age 92
Architect of India’s 1991 economic reforms
Led liberalisation, privatisation, globalisation

“I honestly believe that history will be kinder to me than the contemporary media, or for that matter, the opposition parties in Parliament,” Dr Manmohan Singh famously said in 2014 towards the end of his second term as the Prime Minister. These words resonate deeply today as the nation mourns the loss of its former Prime Minister and Finance Minister, who died at the age of 92 in New Delhi. The former PM widely regarded as the architect of India’s economic liberalisation, played a pivotal role in transforming the country’s economy during a time of severe crisis. His tenure as Finance Minister in the early 1990s and later as Prime Minister from 2004 to 2014 introduced policies that continue to influence India’s growth. Known for his humility and academic brilliance, Singh’s economic reforms and social welfare programmes remain his enduring legacy. When Singh was appointed Finance Minister in 1991 by Prime Minister Narasimha Rao, India was on the brink of an economic collapse. The foreign exchange reserves had dwindled to levels that could barely cover a few weeks of essential imports like oil and fertilisers. Inflation was rising, the fiscal deficit was widening, and India faced a balance of payments crisis. Adding to the challenge, the Soviet Union, a key trading partner, had collapsed, cutting off a major source of cheap oil and raw materials. The situation demanded urgent and bold action. Singh, with his deep understanding of economics, introduced a series of sweeping reforms to stabilise the economy and pave the way for long-term growth. THE 1991 ECONOMIC REFORMS Manmohan Singh’s reforms were centred around liberalisation, privatisation, and globalisation, which fundamentally changed the Indian economy. Some of the key reforms were: Devaluation of the Rupee and trade liberalisation – In July 1991, the Reserve Bank of India pledged 46.91 tonnes of gold with the Bank of England and the Bank of Japan to raise $400 million, stabilising the immediate crisis. Singh then devalued the rupee to make Indian exports more competitive in global markets. He also reduced import tariffs and dismantled restrictions on foreign trade, allowing India to integrate with the global economy. Industrial policy reforms: Abolishing the Licence Raj – On July 24, 1991, Singh presented a new industrial policy that ended the ‘Licence Raj.’ Previously, industries required government approval for most operations, including expansion and production. The new policy deregulated nearly 80% of the industrial sector, reducing the number of industries reserved exclusively for the public sector from 17 to 8. This move encouraged private enterprises and foreign investment, fostering industrial growth and job creation. Banking and financial sector reforms – The financial sector underwent significant changes under his leadership. Following the Narasimham Committee’s recommendations, the statutory liquidity ratio (SLR) was reduced from 38.5% to 25%, and the cash reserve ratio (CRR) was lowered from 25% to 10% over a few years. These measures allowed banks to lend more freely, supporting economic expansion. Licensing requirements for bank branches were eased, and interest rates were deregulated, creating a more competitive and efficient banking system. His reforms not only saved India from the brink of collapse but also laid the foundation for sustained economic growth. The policies attracted foreign investments, boosted exports, and created new industries. Millions of Indians were lifted out of poverty as job opportunities expanded. By dismantling socialist controls, India transitioned into a market-driven economy, setting the stage for its rise as one of the world’s fastest-growing economies. LEGACY AS PRIME MINISTER Singh’s contributions went beyond his tenure as Finance Minister. As Prime Minister, he championed initiatives that targeted India’s rural and underprivileged population, recognising that economic growth alone could not bridge the gap between urban and rural India. Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) – Launched in 2005, this programme guaranteed 100 days of wage employment annually to rural households. It addressed poverty, underemployment, and rural distress, becoming a cornerstone of his government. Right to Information (RTI) and Right to Education (RTE) – Singh’s government introduced the RTI Act, empowering citizens with access to government information. The RTE Act aimed to provide free and compulsory education to children aged 6-14, ensuring education as a fundamental right. Manmohan Singh was not only a politician but also a distinguished economist. He held roles at the Reserve Bank of India, Planning Commission, and International Monetary Fund (IMF) before entering politics. His expertise earned him respect globally, with many recognising his efforts to integrate India into the global economy. His economic liberalisation policies transformed India into one of the world’s fastest-growing economies. He dismantled socialist regulations, attracting foreign investment and creating jobs. His legacy includes a modernised industrial sector, a strengthened banking system, and policies that uplifted millions from poverty. As India mourns his loss, history indeed remembers Dr Manmohan Singh kindly—as the architect of modern India’s economic journey and a leader whose policies continue to shape the nation’s future.

The post Manmohan Singh’s key reforms that shaped Indian economy appeared first on Adaderana Biz English | Sri Lanka Business News.

The Export Development Board (EDB) successfully conducted a networking and knowledge sharing session for the women entrepreneurs registered under the “Women Entrepreneurship Development Program” recently at the EDB-NDB Tower, Colombo 02. The event addressed one of the key barriers faced by women entrepreneurs, lack of networking opportunities with industry leaders. This exclusive session brought together 50 women entrepreneurs registered with EDB, including SME direct exporters and indirect exporters, along with leading exporters and academics. Designed to inspire and educate, the event fostered connections, facilitated knowledge sharing, and encouraged collaboration to help women entrepreneurs navigate international markets. The event featured a distinguished panel of speakers who shared their expertise on various topics critical to succeeding in the global marketplace: Mrs. Mano Sheriff, Managing Director of Ceylon Natural Rubber (Pvt) Ltd, discussed the importance of sustainable exporting practices. She highlighted strategies to incorporate sustainability into export operations. Mr. Adrian Gabriel, General Manager (Tea) at Akbar Brothers (Pvt) Ltd, shared real-life examples of thriving in competitive international markets. As a Senior Tea Taster managing markets across Europe, the Middle East, and Australasia, he provided insights into overcoming market entry challenges. Prof. Arosha Adikaram, Chair Professor of Human Resource Management at the University of Colombo, emphasized the importance of understanding and mitigating legal risks in labor management. Drawing on her extensive research and consultancy experience, she underscored strategies for creating safe and compliant workplaces. Mrs. Priyanka Perera, Head of Operations at Orel Academy, explored the nuances of cultural differences and their impact on international negotiations. Her diverse industry experience provided attendees with actionable tips for successful cross-border collaborations. Mrs. Priyadarshinie Karunarathne, a Business Consultant and Sustainability Practitioner, illuminated the growing global demand for sustainable practices and the opportunities it presents for export businesses. Mrs. Nirosha Jagoda, Managing Director of British Cosmetics (Pvt) Ltd, captivated the audience with her journey of entering and excelling in challenging markets, offering valuable lessons for aspiring exporters. The session was a resounding success, enabling women entrepreneurs to expand their networks and gain insights from industry leaders. By addressing barriers and fostering an environment for shared learning, the EDB continues to empower women entrepreneurs to achieve greater heights in the export sector. This event is part of EDB’s ongoing commitment to supporting women entrepreneurs under its “Women Entrepreneurship Development Program.”Mr. Mangala Wijesinghe, Chairman and Chief Executive Officer of the EDB, Mrs. C. D. Dharmasena, Director General of the EDB, along with EDB Directors and officials, also participated in the event. From left : Champika D Dharmasena – Director General, EDB, Mangala Wijesinghe – Chairman , EDB, Sanjeewa Rathnasekera – Director Trade Facilitation and Trade Information division of EDB, Nirosha Jagoda, Managing Director British Cosmetics (Pvt) Ltd Image Caption : From left : Andrian Gabriel – General Manager (Tea) – Akbar Brothers (Pvt) Ltd, Priyadarshinie Karunarathne, Business Consultant / Sustainability Practitioner, Priyanka Perera, Head of Operations Orel Academy, Arosha Adikaram – Professor of Human Resource Management, Faculty of Management and Finance, University of Colombo, Mano Sheriff, Managing Director Ceylon Natural Rubber (Pvt) Ltd, Christopher Fernando, Executive Director Malwatta Valley Plantation PLC

The post EDB Hosts Networking Session for Women Entrepreneurs appeared first on Adaderana Biz English | Sri Lanka Business News.

The Thinnai Hotel in Jaffna is all set to celebrate the festive season with a special emphasis on sustainability. The hotel premises have been transformed with Christmas-themed decorations, all created from recycled materials to promote a greener holiday season. Under the guidance of General Manager Roshanth Selvarajah, the decorations, including an impressive Christmas tree made from used beer bottles, were crafted by various departments within the hotel. This creative effort underscores The Thinnai’s ongoing commitment to environmental responsibility. The Thinnai has long prioritised sustainable practices, continually refining its operations and policies to ensure greener practices. In addition to its eco-friendly initiatives, the hotel is actively engaged in community projects aimed at fostering positive change in the region. On Christmas Eve, The Thinnai will host a grand gala dinner featuring a wide variety of dishes from multiple cuisines, with a special corner dedicated to traditional Jaffna delicacies. The event promises an array of Christmas-themed activities to delight guests of all ages, with a special focus on keeping children entertained throughout the evening. For those planning to stay over the holidays, The Thinnai is offering an exclusive room promotion on a half-board basis, available through the hotel’s website at www.thethinnai.com

The post The Thinnai Hotel in Jaffna Prepares for a Sustainable and Joyous Christmas Season appeared first on Adaderana Biz English | Sri Lanka Business News.

Sri Lanka’s life insurance market leader Ceylinco Life has brought 2024 to a close on a victorious note, winning a total of 13 awards, 11 for distinction in financial reporting and three for brand excellence. The company’s annual report for 2023 received accolades from four prestigious local and international bodies – CMA Sri Lanka, CA Sri Lanka, the South Asian Federation of Accountants (SAFA) and MerComm Inc., the presenter of the prized ARC Awards. Titled ‘The Core of Trust,’ Ceylinco Life’s integrated annual report for 2023 was recognised as one of the ‘Top 10 Excellent Integrated Reports’ in Sri Lanka at the CMA Excellence in Integrated Reporting Awards 2024, and was adjudged the first runner-up in the Insurance category. CMA Sri Lanka is the national professional management accounting body. The Annual Report also won the Silver award in the Insurance sector, the Bronze for Corporate Governance Disclosure, and three Certificates of Recognition for Sustainability Reporting, Integrated Reporting and Digitally Transformative Reporting respectively, at the 2024 edition of the CA Sri Lanka Annual Report Awards, now branded the ‘TAGS’ Awards. At the globally-recognized ARC awards, Ceylinco Life won the Gold for ‘Design and Graphics,’ and two Bronze awards for ‘Script and Writing’ and ‘Specialised Annual Report.’ Another significant end-of-year achievement for Ceylinco Life was the SAFA Bronze Award for the Best presented Annual Report in the Life Insurance category from the South Asian Federation of Accountants. Commenting on these significant accolades, Ceylinco Life Managing Director/CEO Mr Thushara Ranasinghe said: “The importance we accord to our annual report and to our commitment to transparency and comprehensive disclosure across all aspects of the business cannot be over emphasized. All our stakeholders will value these awards, because they are based on a microscopic examination of our annual report and its compliance with international best practice standards.” While its annual report was the focus of attention with the assortment of awards it won, Ceylinco Life won the Silver as ‘Local Brand of the Year’ and the Bronze for ‘Service Brand of the Year’ at the 2024 Brand Excellence Awards presented by the Sri Lanka Institute of Marketing (SLIM), reaffirming its status as one of the strongest brands in the country. Adjudged Sri Lanka’s Brand of the Year in 2022 and 2023, Ceylinco Life was also named one of the 10 Most Admired Companies in Sri Lanka in 2023 by the International Chamber of Commerce Sri Lanka (ICCSL) and the Chartered Institute of Management Accountants (CIMA) and was ranked the ‘Most Valuable Insurance Brand in Sri Lanka’ across both life and general insurance categories in 2023 by Brand Finance. Ceylinco Life has been the country’s leading life insurer for 20 of the 36 years it has been in existence and provides innovative life insurance solutions which offer protection while de-risking the goals and ambitions of the Company’s policyholders. Photo caption: Senior representatives of Ceylinco Life accepting the CA Sri Lanka TAGS Silver award (above) and the SLIM Local Brand of the Year Silver award.

The post Ceylinco Life closes 2024 with 13 awards for financial reporting and brand excellence appeared first on Adaderana Biz English | Sri Lanka Business News.

Embracing this festive season, Prima brings the joy of Christmas with a tantalising selection of new varieties, perfect for Christmas feasts. From the all-new Prima KottuMee Korean Ramen Fiery Cheese Noodles and Prima Treats Spicy Ramen Chicken Sausages and Chicken Burgers to Prima Pastarita Pasta Sauce – Tomato and Herb, these delights are destined to become firm favourites on festive tables. Immersing families with the festive spirit of the season, Prima showcases a delicious selection of its signature products, such as Prima KottuMee Hot ‘N’ Spicy Noodles; Prima Treats Sausages, Meatballs, Slices, and Crumbed range; and Prima Sunrise Breads, Buns, and Swiss Rolls, making it effortless to craft cheerful and delicious meals during the festive season. All these items are readily available at general stores, supermarkets, and online stores across the country. Delivering quality and taste to its loyal customers throughout Sri Lanka, Prima invites everyone this Christmas to embrace the joy of the season with its enticing range of holiday offerings, guaranteed to make celebrations even more special. For more information, visit Prima’s official website at www.prima.com.lk and follow their social media brand pages for festive tips and surprises.

The post Prima Spreads Festive Joy with an Exciting New Range appeared first on Adaderana Biz English | Sri Lanka Business News.

CEAT Kelani Holdings has broadened the scope of its flagship community initiative promoting road safety around schools by engaging with the Police and the Sri Lanka Corps of Military Police (SLCMP) of the Sri Lanka Army, two institutions that play lead roles in this domain. The company recently presented stocks of traffic management-related signboards and traffic cones to these institutions, as one of its community commitments that makes up the ‘CEAT Cares’ portfolio of community projects. The signboards and traffic cones presented to the Cinnamon Gardens Police Station are to be strategically placed on main roads to facilitate traffic management near schools, government institutions, and other high-traffic areas within the station’s jurisdiction, supporting CEAT’s efforts to help improve road safety and aid law enforcement maintain smooth traffic flows. Meanwhile, the signboards presented to the Military Police of the Sri Lanka Army will facilitate the SLCMP’s role in traffic control and ensuring safety during major national celebrations such as the Independence Day celebrations and national war heroes commemoration ceremonies, as well as events organised by the Sri Lanka Army. An articulation of CEAT’s credo – “Making mobility safer and smarter every day” – the CEAT Cares programme has been sustained by CEAT Kelani Holdings since 2010 and has benefitted 290 schools across the country to date. It involves the presentation of traffic safety equipment to schools located close to main roads and in high congestion zones as part of the company’s continuing commitment to make commuting safer, especially for school children. This flagship community initiative was designed to reflect CEAT’s focus on safety on the roads – a key element in all its products. The largest domestic manufacturer of cross-ply and radial tyres in Sri Lanka, CEAT Kelani Holdings currently manufactures half of the country’s pneumatic tyre requirements, and exports about 20 per cent of its production to 16 countries. The joint venture’s cumulative investment in Sri Lanka over the past decade alone exceeds Rs 8.5 billion. Photo caption: Pictured here (above) at the presentation of traffic signs and cones to the Sri Lanka Police are CEAT Kelani Chief Operating Officer Mr Shamal Gunawardene with Chief Inspector Aloka Bandara and Inspector Suraj Abeysekara of the Cinnamon Gardens Police Station and (below) CEAT Kelani Deputy General Manager – Marketing Mr Shiang Wong, the Commanding Officer of the Special Investigation Unit of the SLCMP Colonel E. M. I. Ekanayake and other officers at the presentation of equipment to the Military Police.

The post CEAT Kelani presents traffic management tools to Police and SLCMP appeared first on Adaderana Biz English | Sri Lanka Business News.

With the holiday season now underway, Visa, the global leader in digital payments, reminds shoppers to stay vigilant amidst a rise in fraud schemes. Visa’s Payment Ecosystem Risk and Control (PERC) team released the 2024 Holiday Threats Report, outlining common methods fraudsters use to steal money, data, and account details while people plan their festivities. Top Holiday Shopping Scams one should be aware of are:

⁠Phishing and Social Engineering

Scammers impersonate trusted sources to steal personal information through emails, texts, and calls. Consumers should be wary of common scams to obtain financial details, like include emails/texts about fraudulent Black Friday deals, travel discounts, and package delivery updates. They also orchestrate more sophisticated frauds like digital arrests where one is held ransom through their phone on false pretexts that can be very harrowing for the lay consumer. Fraudsters also use real platforms to post fake job ads and demand payments for false expenses like background checks. Consumers should also be careful before donating to charities they don’t know.

⁠Scam Websites

Fake online stores and imitations of real brands are a growing threat in ecommerce. Such sites have increased with scammers building almost legitimate looking websites, and using search engines and social media ads to attract buyers with unrealistic deals on luxury or popular items, with no delivery of goods. Consequently, victims could either lose money or share sensitive information that fraudsters use for other nefarious activities.

Travel Scams

The holiday season sees many fraudulent travel websites positioned as authentic and appealing, with deals like “last minute price drop”. Scammers make these websites as close to real as possible and offer discounts on travel-related expenses like flights, taxis and hotels. Consumers may also receive phishing emails with fake flight cancellation notices and be asked to pay for rebooking, or see advertisements with fake vacation rentals at low prices, that collect deposits for non-existent properties. Consumers should steer clear of malicious festival-based apps like Santa Trackers or holiday planners that are loaded with malware. These apps can steal login and payment details once downloaded.

Theft and Skimming

Always be vigilant in busy malls and public spaces that are hotspots for thieves. Common risks include physical theft or pickpocketing of cards and wallets. Beware of skimming devices fitted on legitimate ATMs or payment terminals to collect card information; always choose to tap and pay where possible. How you can stay safe: Visa offers these tips to protect yourself during the holiday season.

Don’t click on links in unsolicited/unknown emails or texts.
Check websites for legitimacy before making purchases. Genuine URLs will ideally start with “https://”.
Use only trusted platforms or agents for travel bookings.
Keep wallets and devices secure in crowded places.
Report suspicious activity at ATMs or payment terminals immediately to the nearest authority.

As a shopper, stay alert and informed to shop and spend safely and enjoy a worry-free holiday season! For more tips, visit Visa’s website and for more information on scams, read the 2024 Holiday Threats Report by Visa.

The post Stay Safe, Pay Safe and Avoid Festive Frauds – Visa Shares Tips for Consumers This Festive Season appeared first on Adaderana Biz English | Sri Lanka Business News.

Sri Lanka recently played host to four renowned Australian-based social media influencers in a groundbreaking digital marketing initiative aimed at rejuvenating the country’s tourism industry. This carefully curated campaign, organized by the Sri Lanka Tourism Promotion Bureau (SLTPB), concluded successfully on December 16^th, 2024, as the influencers returned to their home countries, leaving a trail of mesmerizing content that has already garnered global attention. During their 12-day journey, these influencers explored Sri Lanka’s breathtaking landscapes, vibrant culture, and warm hospitality. From the golden beaches of Mirissa to the ancient majesty of Sigiriya, and from the tranquil hills of Nuwara Eliya to the wildlife spectacle at Yala National Park, their content vividly captured the island’s rich diversity. Real-time updates, immersive stories, and high-quality imagery flooded social media, offering their millions of followers a virtual taste of Sri Lanka. This campaign’s impact has been extraordinary, particularly in positioning Sri Lanka as a prime travel destination for Australian tourists. The combined reach of the influencers—over 1.5 million followers on Instagram and TikTok—has sparked a wave of engagement, with potential travelers expressing keen interest in visiting the island. Posts featuring Sri Lanka’s iconic landmarks and unique experiences have already accumulated hundreds of thousands of likes, comments, and shares, amplifying the nation’s visibility across global travel communities. Luana Soares Ostling, with over 1 million Instagram followers, showcased Sri Lanka as a hub for luxury and leisure, while Simran Gulati’s content resonated with wellness and lifestyle enthusiasts. David Yiu Wai Chin’s artistic photography emphasized the country’s natural beauty and cultural richness, while Dylan Mahoney’s TikTok videos offered a fun, adventurous perspective, particularly appealing to younger audiences. The success of this initiative was made possible through the collaboration of local tourism stakeholders who provided complimentary services to support the campaign. Their contributions reflect a collective commitment to revitalizing Sri Lanka’s tourism sector, showcasing the country as a destination that caters to diverse traveler interests. As Sri Lanka looks to capitalize on this momentum, the ripple effects of this campaign are expected to fuel a resurgence in international arrivals. By leveraging the global reach of these influencers, Sri Lanka has not only attracted immediate attention but has also planted the seeds for sustainable growth in its tourism industry. The journey may have ended, but the story of Sri Lanka continues to inspire the world.

The post Global Spotlight on Sri Lanka: Australian Influencers Amplify the Island’s Allure appeared first on Adaderana Biz English | Sri Lanka Business News.

This investment follows the strategic move by Ambeon Capital PLC and its subsidiaries, who recently acquired a 9.02% stake in DFCC Bank PLC

Ambeon Holdings PLC, a diversified conglomerate with a strong presence across multiple sectors, continues to strengthen its position in Sri Lanka’s financial services industry through strategic investments. Recently, the company increased its stake in Seylan Bank PLC by 0.98%, bringing its total holding to 8.61% of the bank’s ordinary voting shares. This move underscores Ambeon’s growing influence in the financial sector, complementing the recent acquisition of a 9.02% stake in DFCC Bank PLC by Ambeon Capital PLC and its subsidiaries. These investments reflect Ambeon Group’s focused strategy to expand its footprint in the banking and financial services sector in Sri Lanka, which is a key pillar of the nation’s economic landscape. The company’s overarching strategy involves diversifying its investments across high-growth industries while reinforcing its leadership in its current sectors. Ambeon’s diverse portfolio spans sectors such as financial services, real estate, technology, and manufacturing, and it has a notable presence in both local and international markets. With its strategic investments, Ambeon Holdings PLC is well-positioned to remain a key player in Sri Lanka’s economic development, strengthening its influence across both traditional and emerging sectors. Ambeon Holdings PLC, a subsidiary of Ambeon Capital PLC, is strategically expanding its presence in high-growth sectors through a series of targeted investments. The company’s diverse portfolio across multiple industries demonstrates its broad investment approach and commitment to capitalizing on market opportunities for long-term growth. The subsidiaries of Ambeon Holdings PLC include Taprobane Capital Plus (Pvt) Ltd – a leading financial services provider with a wealth of experience in capital markets and government securities in Sri Lanka, Millennium I. T. E. S. P. (Pvt) Ltd – Sri Lanka’s leading information systems solutions providers delivering IT solutions for many industries, including banks and finance, telecommunications, apparel, and leading conglomerates. Its strong foothold in IT solutions underscores Ambeon’s commitment to technological innovation and Colombo City Holdings PLC (a diversified investment holding company with interests in real estate, further broadening Ambeon’s presence in the property sector, an area of growing importance in Sri Lanka’s economy.). Additionally, Ambeon Holdings holds a 22.4% stake in the Dankotuwa Group, which includes Dankotuwa Porcelain PLC and its subsidiary Royal Fernwood Porcelain Limited. This involvement in the manufacturing and export sector adds another layer of diversification to Ambeon’s investment strategy. The Ambeon Holdings PLC Board of Directors comprise of eminent personalities – Mr. Sujeewa Mudalige (Chairman/Independent Non-Executive Director), Dr. Sajeeva Narangoda (Executive Director/Group Chief Executive Officer), Mr. Mangala Boyagoda (Independent Non-Executive Director), Mr. Savanth Sebastian (Independent Non-Executive Director), Mr. Samresh Kumar (Independent Non-Executive Director), Mr. Jacky Tsoi (Independent Non-Executive Director), Mr. Ruwan Sugathadasa (Non-Executive Director), and Mr. Duminda Weerasekare (Independent Non-Executive Director).

The post Ambeon Holdings PLC Increases Stake in Seylan Bank PLC and Strengthens Financial Services Footprint appeared first on Adaderana Biz English | Sri Lanka Business News.

At the highly anticipated Kellogg’s Asia Expansion Markets Annual Meet 2024, held in Kathmandu. Delmege took center stage by winning two of the most coveted awards – the Best Country and Best General Trade awards which were received by Ms. Dinusha Bhaskaran Managing Director, Vallibel One/Delmege Ltd. This remarkable achievement underscores Delmege’s exceptional performance and commitment to excellence in the global business arena. The Best Country award recognizes the nation’s outstanding acceptance, trust and confidence in the prestigious Kellogg’s brand. The unwavering importance, prime focus and strategic market initiatives undertaken for the entire product range, ensuring continued growth, successful market penetration, and consistent delivery of results across various key sectors earned Delmege this prestigious honour. Additionally, the Best GT award, which celebrates excellence in General Trade performance, was bestowed upon Delmege for its effective and widely penetrative sales and distribution strategies, as well as its strong partnerships with retailers. This award highlights Delmege’s significant role in driving Kellogg’s success in the general trade segment driven by a highly motivated, dynamic and customer focused sales team deployed by Delmege Consumer. Commenting on the award, Mr. I M Khan Director Sales of Delmege Consumer stated “This accolade emphasizes Delmege’s leadership in the region, bolstered by a dedicated team that consistently goes above and beyond to deliver exceptional results. The success reflects Delmege’s dynamic approach to business, as well as the continued trust and collaboration between Kellogg’s and Delmege Forsyth co. Ltd. as the local partner”. Ms. Dinusha Bhaskaran Managing Director of Vallibel One/Delmege Ltd stated that “the Kellogg’s AEM Annual Meet 2024 was a celebration of achievements across the region, and Delmege’s recognition as both the Best Country and the Best in General Trade demonstrates the vital role played by Delmege in the broader success of the Kellogg’s brand in Sri Lanka. We are immensely proud of this recognition and remain focused on driving growth and delivering exceptional value to our partners.” As Delmege Consumer celebrates this achievement, it remains focused on its mission to redefine the standards of excellence in the FMCG industry, paving the way for continued success and leadership. For more information about Delmege Consumer and their services, visit www.delmege.com Image Caption – Managing Director Vallibel One/Delmege Ltd Ms. Dinusha Bhaskaran and the team from Delmege Consumer with the award presented by Kellogg’s

The post Delmege – Sri Lanka Wins Prestigious “Best Country” and “Best General Trade” Awards at Kellogg’s Asia Expansion Markets Meet 2024 held in Kathmandu appeared first on Adaderana Biz English | Sri Lanka Business News.

This holiday season, DFCC Bank Cards bring exclusive savings and rewarding benefits to help cardholders maximise holiday spending with added value and convenience. With DFCC Bank credit and debit cards, cardholders can enjoy up to 60% savings at Sri Lanka’s top retailers and merchants, spanning categories like clothing, dining, travel, jewellery, footwear, electronics, homeware, supermarkets, hotels, and more. Whether shopping for holiday essentials or indulging in a treat, DFCC Bank Cards offer incredible opportunities to make this festive season joyful and affordable. This year’s seasonal campaign is crafted to align with cardholders’ interests and needs, ensuring meaningful value and budget-friendly spending options. By listening closely to what cardholders desire, DFCC Bank has structured offers that reflect popular and sought-after experiences. The Bank is introducing an extended 0% Easy Payment Plan for up to 48 months, allowing cardholders to make holiday purchases without financial strain. DFCC Bank has also introduced cards crafted from eco-friendly recycled PVC (rPVC), furthering its commitment to sustainability. Based on the latest technology, these cards feature a convenient tactile notch design, enhancing security, durability, and style. The notch on the card is a distinct feature designed especially for visually impaired individuals, to improve inclusivity for all. The tactile notch also allows all cardholders to easily identify and retrieve their DFCC Card from their wallet or purse just by feel alone. Beyond this, the notch embodies the Bank’s dedication to innovation, setting its cards apart in look and feel. Using rPVC in production furthers the Bank’s environmental goals by reducing reliance on traditional plastics. Made from recycled materials, rPVC offers the same durability as conventional PVC while significantly lowering environmental impact. This shift supports the Bank’s broader Environmental, Social, and Governance goals, appealing to environmentally conscious customers seeking sustainable options in every financial journey. Denver Lewis, Vice President and Head of Card Centre at DFCC Bank, shared, “This Season, we are delighted to bring value beyond discounts, providing genuine financial flexibility to our cardholders. In partnership with some of Sri Lanka’s favourite brands, DFCC Bank offers a diverse selection of savings to ensure everyone can experience the joy of the season. We remain committed to understanding our cardholders’ priorities and offering privileges that make life easier and more enjoyable for them. By integrating the card notch and rPVC, we give our customers an innovative product that aligns with their values. We are proud to lead the way in sustainable banking solutions, prioritising ease of use and responsible material choices.” Exclusive Benefits Beyond the Season – Year-Round Rewards The festive rewards are just the beginning; DFCC Bank credit cardholders enjoy year-round rewards, including up to 1% cashback on every spend and additional cashback benefits on lifestyle, travel, dining, and fuel categories. Designed to suit different lifestyles, DFCC Mastercard and Visa credit and debit cards, including the Aloka Credit Card, tailored for women, offer unmatched benefits for all cardholders. DFCC debit cardholders enjoy a priority selection of seasonal offers, ensuring that all cardholders can fully benefit from this rewarding campaign. Embracing the festive spirit, Lanka IOC Mastercard Titanium Credit Cardholders can continue to enjoy up to a 5% cashback throughout the season, providing added ease and convenience for every transaction. This exclusive benefit ensures customers can make the most of their holiday spending with more significant savings and financial flexibility. With exclusive seasonal offers and valuable year-round benefits, DFCC Bank Cards is proud to offer an unbeatable holiday experience. It helps customers save, enjoy, and make the most of the season with ease and flexibility. Whether shopping, dining, travelling or simply unwinding, DFCC Bank ensures everyone a memorable and rewarding holiday season, knowing that you are also socially responsible by using rPVC plastic.

The post DFCC Bank Cards Bring Exciting Seasonal Savings and Rewarding Year-Round Benefits appeared first on Adaderana Biz English | Sri Lanka Business News.

Nippon Paint Lanka engaged in a CSR initiative when it brought new life to Weliwewa Kanishta Vidyalaya in Sooriyawewa by painting the school. “This was a unique occasion when 175 students of Weliwewa Kanishta Vidyalaya were joined by architects, over 220 architectural students, parents and the local community to paint the school,” said Nemantha Abeysinghe, Director / General Manager of Nippon Paint Lanka. “The Student Jamboree 2024 is part of our effort at transforming communities through colours. Our CSR credo Education, Empowerment and Engagement has been fostered year on year for the betterment of school children.” The project was carried out from 13^th to 15^th December 2024 in collaboration with the Sri Lanka Institute of Architects Board of Architectural Education (SLIA BAE) with whom Nippon Paint Lanka has a long-standing partnership. Nippon Paint Lanka is part of the NIPSEA Group which is a global leader, providing innovative solutions in the paint and coatings industry. After more than 60-years of growth, the NIPSEA Group has over 26,000 employees with 94 manufacturing facilities and operations, efficiently serving all aspects of the business, from production to customer satisfaction through more than 134-NIPSEA companies spread throughout 22-geographical locations, The group is Asia Pacific’s No. 1 paint and coatings manufacturer in both production and sales revenue. “We are particularly happy that we were joined in this endeavor by the Kotelawala Defence University (KDU) as hosts. We are very thankful to the second-year students at the University of Moratuwa (UoM), City School of Architects (CSA), KDU and the SLITT for their support and look forward to more such joint projects in the future,” Abeysinghe added.

The post Nippon Paint Lanka Sponsors SLIA BAE’s Student Jamboree 2024 in Weliwawa appeared first on Adaderana Biz English | Sri Lanka Business News.

DIMO, the diversified conglomerate in Sri Lanka, recently opened its latest DIMO CAREHUB located at Chilaw Road, Horagolla, Marawila, in Puttalam District. The company’s dedication to strengthening the North Western Province’s economy and improving community access to top-notch services and solutions is demonstrated by this strategic expansion. Located in Sri Lanka’s west coast between Negombo and Chilaw, the new DIMO CAREHUB in Marawila is well-poised to play a significant role in the development of the area and support the expansion of the local economy by providing local communities and companies with a wide choice of automotive, agricultural, and household solutions. Mahesh Karunaratne, Chief Operating Officer of Automotive Engineering Solutions at DIMO, stated, “The goal of this strategic expansion is to strengthen communities in Marawila and the neighbouring regions. By providing access to cutting-edge mobility, agricultural solutions and home appliances, we are fuelling the dreams and aspirations of the people in this region.” As the authorized general distributor for TATA vehicles in Sri Lanka, DIMO, with this newly opened DIMO CAREHUB in Marawila, will provide vehicle sales, TATA genuine spare parts, and a comprehensive range of aftersales services, including lubrication, running repairs, engine and component repairs, as well as interior and exterior cleaning. TATA customers in the area will enjoy an enhanced experience, as these services ensure all their needs are met in one convenient location. The DIMO CAREHUB is equipped with highly qualified technicians and cutting-edge facilities to provide outstanding after-sales care for TATA vehicles while meeting the requirements of the manufacturer. DIMO’s meticulous selection of highly skilled specialists, who ensure the highest standards are upheld for all customers, demonstrates its commitment to providing exceptional service. The newly opened CAREHUB will provide Agri Machinery solutions, such as tractors and harvesters, in addition to services for TATA vehicles. This DIMO CAREHUB reaffirms DIMO’s customer-centric approach which guarantees that the local community receives unparalleled convenience. The DIMO CAREHUB in Marawilia will also provide a variety of world-class goods and services, such as Michelin, Kumho, Sailun, and MRF tires. High-quality products such as DIMO LUMIN bulbs, lights and switches, Black + Decker household appliances, and WD-40 items will also be available to customers. By introducing local communities to the newest worldwide developments, this extensive array of offerings will contribute to enhancing the standard of living of the communities in the region. The DIMO CAREHUB demonstrates DIMO’s dedication to improving the quality of life in the area, expanding access to high-quality solutions for a larger clientele, and boosting the local economy.

The post DIMO strengthens regional growth with new DIMO CAREHUB in Marawila, Puttalam District appeared first on Adaderana Biz English | Sri Lanka Business News.

The Commercial Bank of Ceylon won the Gold as Sri Lanka’s ‘Green Brand of the Year’ at the 2024 Brand Excellence Awards of the Sri Lanka Institute of Marketing (SLIM) in a fitting recognition of the Bank’s uncompromising commitment to sustainability. The award recognises the substantial investments and noteworthy progress the Bank has made in advancing the cause of sustainability beyond its own operations to encompass nationally-significant initiatives that engage with communities across the country. Prominent among these initiatives was the launch in 2023, and the completion in just 12 months, of the planting of 100,000 trees in ecologically important locations under the Bank’s ‘Trees for Tomorrow’ programme, and the Bank’s commitment to plant another 100,000. Sri Lanka’s first carbon neutral bank – an achievement of 2021 – Commercial Bank’s sustainability journey began 25 years ago and has steadily gained momentum over the last four years. It has generated several sustainability-linked firsts for the Bank as well as the country. In the year assessed for the SLIM Green Brand of the Year award, Commercial Bank reduced its CO₂emissions by a further 233,918 tonnes, reduced paper usage by 47.57%, recycled 286,240 kgs of paper, and increased the number of branches powered by solar energy to 82. Among other significant achievements of the year was the launch of Sri Lanka’s first Green Home Loans scheme and surpassing 1 million customers for its flagship ComBank Digital app, promoting sustainable banking practices. Notably, Commercial Bank commenced 2024 with the launch of its evolved logo featuring a green element to represent the Bank’s multifaceted commitment to sustainability, encompassing diversity, inclusivity, good governance, transparency, social equity, accountability and eco-friendly banking solutions. The Bank is currently collaborating with several organisations including the University of Jaffna, the University of Sri Jayewardenepura and Preserving Land and Nature (Guarantee) Ltd, or PLANT, an initiative of the Wildlife and Nature Protection Society (WNPS) for tree planting and reforestation projects in areas as diverse as Jaffna and Kilinochchi, Kalutara and Maskeliya. Commercial Bank also joined the ‘Life to our coral reefs’ initiative of Biodiversity Sri Lanka (BSL), in 2023 to support to an effort to conserve the Kayankerni marine sanctuary located between Panichankerni and Kalkuda in the Batticaloa District. Other noteworthy environment-related projects supported by the Commercial Bank are the reforestation of a 100-hectare swath of degraded habitat belonging to the Kandegama forest in the Dimbulagala range of the Polonnaruwa District, a mangrove restoration project in Koggala, a marine turtle conservation initiative in Panama, a partnership with Biodiversity Sri Lanka (BSL) to maintain a stretch of beach in Kalutara and numerous beach clean-up projects conducted by large numbers of the Bank’s staff across Sri Lanka. These initiatives of the Bank have paved the way to build a green brand in terms of targeted above-the-line and below-the-line communications to its stakeholders, inspiring them to also be part of the Bank’s journey and the building of a strong green brand. Commercial Bank is the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and has the highest market capitalization in the Banking Sector in the Colombo Stock Exchange (CSE). The Bank is the largest lender to Sri Lanka’s SME sector, and is a leader in digital innovation. Commercial Bank operates a strategically located network of branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 outlets in Bangladesh, a Microfinance company in Myanmar, and a fully-fledged Tier I Bank with a majority stake in the Maldives. The Bank’s fully-owned subsidiary CBC Finance Ltd. also delivers a wide range of financial services via its own branch network. Photo caption: Representatives of Commercial Bank’s Marketing team accepting the award

The post ComBank crowned ‘Green Brand of the Year’ with Gold at SLIM Brand Excellence Awards appeared first on Adaderana Biz English | Sri Lanka Business News.

Ceylon Biscuits Limited (CBL), the proud owner of flagship brand Munchee and a subsidiary of the CBL Group, awarded the Best Sustainability Project Award for its initiative to develop retailer and distributor partners – Senehasin Jayamaga, at the Best Corporate Citizen Awards 2024, organized by the Ceylon Chamber of Commerce. The accolade highlights CBL’s dedication to empowering small and medium-sized enterprises (SMEs), particularly women entrepreneurs, while fostering sustainable economic growth in Sri Lanka. “Winning the Best Sustainability Project Award for Senehasin Jayamaga is a significant milestone for CBL,” said Mr. Nalin Karunaratne, Chief Executive Officer of Ceylon Biscuits Limited. “This recognition reaffirms our commitment to driving sustainable development within our value chain and empowering communities, especially women entrepreneurs, to thrive. As we expand the project, we remain steadfast in building a more inclusive and resilient economy.” Launched in collaboration with the International Finance Corporation (IFC), a member of the World Bank Group, the Senehasin Jayamaga project is a transformative initiative designed to equip SMEs with essential business and financial skills. Since its inception in 2017 and expansion in 2020, the project has directly benefited over 10,000 participants, including retailers and distributors across Sri Lanka. Women-owned businesses have been a central focus, enabling female entrepreneurs to achieve economic independence and significantly enhance their contributions to the FMCG sector. As a result, female-owned distribution businesses increased by 313%, while female participation in distribution operations grew by 128%. The project reached participants island-wide through both physical sessions and online platforms. The programme’s impact is reflected in the success stories of beneficiaries like Savani Chandrathilake, a small business owner from Kiribathgoda. “The training I received through CBL’s Senehasin Jayamaga programme has been life-changing. I learned to manage my finances better and adopt modern marketing strategies, which boosted my sales. Today, I feel empowered to grow my business and make a meaningful contribution to my community,” shared Ms Chandrathilake. “Our vision for Senehasin Jayamaga goes beyond providing training,” said Mr Srilal Wijesekara, General Manager of Channel Development at CBL. “We aim to create a sustainable ecosystem where SMEs can flourish, innovate, and contribute to a stronger national economy. This award inspires us to keep driving meaningful change.” CBL Group is also honoured to be recognised among the Top 10 Corporate Citizens at the Best Corporate Citizen Sustainability Awards 2024.

The post CBL’s SME Empowerment Initiative – Senehasin Jayamaga, Wins Best Sustainability Project Award at the Best Corporate Citizen Awards 2024 appeared first on Adaderana Biz English | Sri Lanka Business News.

Marking a significant milestone in the advancement of digital customer service in the banking sector, Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata PLC., announces the implementation of a state-of-the-art, cloud-based contact centre solution for Union Bank of Colombo PLC. The cloud-hosted platform offers a unified communication solution that integrates voice, video, unified messaging, VoIP, and automated call flows, reinstating the existing outmoded contact centre system at Union Bank. Union Bank as part of its digital transformation agenda continues to leverage technology for growth and the upgrade of its existing contact centre infrastructure to a more advanced, scalable, and compliant solution is yet another step towards enhancing customer experience. With the new cloud-based system, the bank aims to improve customer engagement and streamline operations, while adhering to central bank regulations and compliance requirements. “We are excited to collaborate with Dialog Enterprise to elevate our customer service capabilities,” stated Malinda Perera, Vice President – Head of Cards, Asset Products, Service Quality & Contact Centre of Union Bank. “Our decision to move to a cloud-based contact centre was driven by our commitment to enhance customer engagement and operational efficiency. The new system will allow us to offer more personalized service through various channels, including voice, chat, and social media, ensuring that we can meet our customers’ needs wherever they are. Additionally, the platform’s robust security features will help us comply with regulatory standards, protecting our customers’ data and maintaining their trust,” he explained further. The new cloud-hosted contact centre will enable Union Bank to achieve greater scalability, reduce operational costs, and increase flexibility for its workforce. With features such as integrated CRM, real-time wallboards, reporting tools, and mobile applications, the solution ensures that agents can provide exceptional customer service from any location, whether working remotely or from the office. “We are thrilled to present this latest communication interface for Union Bank,” exclaimed Navin Pieris, Group Chief Officer of Dialog Enterprise. “As pioneers in bringing the latest technology to the country, our goal is to provide local enterprises with access to world-class digital solutions at affordable prices. The cloud-based contact centre we are implementing for Union Bank will enhance their operational efficiency while also significantly improving the customer experience through a more responsive, multi-channel communication platform,” he pointed out. The strategic partnership between Dialog Enterprise and Union Bank emphasizes the commitment of both parties to driving innovation and improving customer service in the financial sector. By leveraging the latest technologies and best practices, the new contact centre solution is set to redefine customer interaction, ensuring that Union Bank remains at the forefront of digital transformation in banking. Photo Caption :

Tharindu Lokupothagama – Manager Contact Centre, Union Bank
Indrajith Hapuarachchie – Vice President – Deputy Chief Information Officer, Union Bank
Malinda Perera – Vice President Head of Cards, Asset Products, SQM & Contact Centre, Union Bank
Nisala Kodippili – Chief Information Officer, Union Bank
Chaya Jayawardane – Senior Vice President, Retail Banking, Union Bank
Navin Pieris – Group Chief Officer – Dialog Enterprise
Roshan Silva – Assistant Vice President – Sales – Large Enterprise, Government & Emerging Enterprise Products, Dialog Enterprise
Omesh Devendra – Sector Manager – Large Enterprise
Gwendaline Anthony – Account Manager – Large Enterprise, Dialog Enterprise
Hansani Willarachchi – Senior Tech Lead – Converged Connectivity, Dialog Enterprise

The post Customer Service to New Heights with Digitalized Contact Centre for Union Bank – in Partnership with Dialog Enterprise appeared first on Adaderana Biz English | Sri Lanka Business News.